Features Troubleshooting Articles
Epson Color Printer
How long will my ink cartridge's last? The longevity of your ink cartridge depends on the label template you choose to use. If you opt for the standard label template, which we have conveniently provided below, you can expect impressive results: · ...
Issues with iLobby Touchless
Issue 1: Host names cannot be found during Touchless sign-in. Resolution time: Maximum 2 minutes. Step 1: Log in with your credentials to the iLobby Portal through portal.goilobby.com Step 2: Select Address Book from the top of the screen, and ...
iLobby Deliveries
Issue1: iLobby Delivers emails are not being sent after being scanned through the iLobby Companion App. Resolution time varies Assumptions: A recipient has been set to receive the delivery. Check spam/junk folder iLobby Delivers emails are sent ...
ID Scanning
Issue 1: Visitor IDs are not being scanned or recognized. Resolution time: Maximum 30 minutes. Assumptions: You are using a support ID format. - PDF417 (Driver’s License & Health Card) - MRZ (Passport & Green Card) Step 1: Ensure that the ...
Sign-out Reminders
Issue 1: Sign-out reminders are not being sent to Visitors and/or Hosts. Resolution time: Maximum 5 minutes. Assumptions: You have access to the iLobby portal. Step 1: Ask the Visitor and/or Hosts to check their Junk and Spam email inboxes. Step ...
Returning Visitor
Issue 1: When typing in a returning visitor’s name or scanning their QR code, the error message “Cannot process your request at this time” appears. Resolution time: Maximum 5 minutes. Assumptions: - For WiFi iPads, you know the Wi-Fi password for ...
FaceMatch
Issue 1: Returning Visitors are being asked to input their information again. Resolution time Varies. Step 1: Check the settings in the iLobby portal. 1. Log in with your credentials to the iLobby Portal through portal.goilobby.com 2. From the top ...
Events
Issue 1: When trying to scan an Event QR Code, there is a “Network Error” message. Resolution time: Maximum 5 minutes. Assumptions: - For WiFi iPads, you know the Wi-Fi password for the network that the iPad is connected to. - For Cellular iPads, ...
iLobby Companion App
Issue 1: The iLobby Companion App is crashing. Resolution time varies. Step 1: Ensure your phone is running the latest available software version for your device. Step 2: Make sure that you have the latest iLobby companion app version. If it is ...
Address Book
This guide outlines the steps required to resolve the iLobby Address Book-related issues. Issue 1: Host from the Address Book cannot be found on the “Who are you visiting?” screen. Resolution time: Maximum 15 minutes. Assumptions: You have ...
Popular Articles
New Visitor Flow
1. The visitor taps Touch to start or anywhere else on the Welcome screen, then taps New Sign In. 2. The visitor sees the How may I help you screen, which they use to select their visitor type. 3. Depending on the configuration, the visitor may be ...
How-To Videos
Watchlists Dashboard Evacuation Mode Outlook Pre-Registration iLobby Pre-Registration
Quick Start Guide
Step 1: Unbox and Configure the iPad Plug the power adapter into an electrical outlet and hold the power button (on the top-left side of the iPad) until it powers on. Note: If the iPad is connected to a cellular network, skip to step 2. On the home ...
Pre-Registered Visitor Flow
This flow is useful when visitors are expected on a specific day and at a specific time. Hosts can invite visitors in advance: invited visitors receive an invitation email containing a map to the meeting location, its address and a unique QR code. ...
Using QR Codes
All flows offer the option of having visitors scan a QR code. This supports access via a QR code of any kind (event QR code, Employee pass, or badge with a QR code) that visitors can scan on arrival. Visitors can also sign out using a valid QR code ...