Sign-out Reminders

Issue 1: Sign-out reminders are not being sent to Visitors and/or Hosts. 

Resolution time: 

Maximum 5 minutes. 

Assumptions:

You have access to the iLobby portal.

Step 1: Ask the Visitor and/or Hosts to check their Junk and Spam email inboxes. 

Step 2: Log in with your credentials to the iLobby Portal through portal.goilobby.com to check the settings

1. From the top right corner of the screen, navigate to Settings -> Configuration -> Select your site 

2. Select the Notifications tab and hit Configure under Sign-Out Reminder 

3. In this interface, ensure that the settings are correct

4. Click on Save once you are finished making any changes 

Step 3: Ensure that you do not have a conflicting Auto-SignOut rule that could be overwriting the reminders 

1. Next to the  Notifications tab, click Visitor Auto-Signout

2. Make any necessary changes if visitors are being automatically signed out before the Signout Reminder function can trigger 

3. Click on Save once you are finished making any changes 

If the above steps did not help to resolve the issue, send an email with examples of visitors' names, their time of sign-in, and host names to support@ilobby.com.

• Related Articles

• Adding Sign-in Documents

  Use this feature to configure and manage the documents presented to visitors during the sign-in process. Documents include ones that can be viewed and signed, PDF slideshows, and videos.   All documents displayed on the device are logged as a part of ...

• Working with Assisted Sign-in

  If you are having a large group of visitors, use Assisted Sign-in to speed up the sign-in process. This functionality allows users to perform either a full sign-in for visitors in the iLobby portal, or a partial sign-in by transferring the session to ...

• Companion App: Employee Sign-in

  The employee sign-in feature allows your employees to register to the system using the iLobby Companion app on their smartphones.  Note: in order for this feature to work, the following needs to be enabled for the site the host is attached to: ...

• Companion App: Sign In With Code

  Note: The information in this article assumes that you have access to the iLobby Companion App. You can download the iLobby Companion app  from Apple App Store and Google Play for free. After downloading, launch the app and login with your ...

• iLobby Touchless Sign-In: Walk-in Visitors

  Signing-In When using the iLobby Touchless feature, your iPad will display a QR code at the top right corner. Use your mobile phone's camera to scan this QR code. Note: Launch the camera app on your Android or iOS smartphone and point it at the QR ...