How long will my ink cartridge's last?

The longevity of your ink cartridge depends on the label template you choose to use. If you opt for the standard label template, which we have conveniently provided below, you can expect impressive results:

·       The black ink cartridge is estimated to last approximately 1700 labels.

·       The color ink cartridge is estimated to last approximately 11,000 labels.

 

How many labels are in the Epson Printer 4x3 label roll?

Our label rolls come with 360 labels per roll, and each box contains 6 rolls. It's important to note that the dimensions of these labels are 4" x 3" (101.6 mm x 76.2 mm). To make things even easier for you, we've included a photo on the top of your printer that demonstrates the proper configuration of the Palate for this label size.

 

If you have any questions or need further assistance, our dedicated customer support team is here to help. We're committed to ensuring your label printing experience is smooth and hassle-free.

 

Can I use any type of label for the Epson Printer?

We recommend using only the Epson printer labels that we provide for optimal compatibility and performance. If you require additional labels, we've made it convenient for you to order them. Simply visit our online store and look for the "continuous roll of approximately 360 badges" under the product category "Set of 6 rolls for Epson Printer Only."

How do I install the paper

To ensure smooth printing with your Epson printer, please follow these steps:

 

Can I use any ink cartridge with the Epson printer?

For the best printing experience, it’s important to use Epson ink cartridges specifically designed for your Epson printer. When it comes to black ink, we offer 2 types: gloss and matte. It’s essential to use the same type of black ink used to prime your printer as they cannot be used interchangeably. This can be found on the ink cartridges itself.

To ensure you’re all set from the start, we have included 2 sets of ink cartridges in your initial order. Each set contains 2 black, 2 yellow, 2 magenta and 2 cyan cartridges. Here’s how to get started: Begin with the smaller ink cartridge set which intended to prime your printer pads. It will take about 20 minutes for the priming to be complete, keep in mind that this priming will use up approximately 80% of the ink. As a result, it will need to be replaced after printing approximately 50 labels.

Things to note about the ink:

 

How do I replace the maintenance box?

We want to make sure you have a seamless experience when it comes to replacing the maintenance box in your printer. To assist you, we have provided clear instructions on the left-hand side of the ink cartridge tray. Additionally, there is a helpful video tutorial accessible on your printer's screen. Here's how you can access it:

We kindly advise you not to remove the film from the top surface of the maintenance box. It serves an important purpose and should remain intact.

 

How to print a badge from the iPad

Once your visitor completes the sign-in process on the iPad, their badge will automatically begin to print. It's a seamless and efficient process that ensures your visitors have their badges ready to go in no time.

Should you have any questions or need further assistance, our dedicated customer support team is here to help. Feel free to reach out to us for any guidance or support you may need.

 

How to connect to iLobby account?

To get started with your colour printer, you have you link it to your iLobby account, follow these simple steps:

Next, let's connect your iPad to the printer. Here's what you need to do:

*Please note that an error will not show on your iPad if the badge does not print. This is likely a connection issue, please see the "How do I connect to my iLobby account FAQ" to ensure your Epson printer and iPad are connected properly.

 

How do I find my IP address?

To connect your printer to your iLobby portal, you will first have to locate the IP address assigned to your printer. Don't worry, we'll guide you through the process. Here's how to find your printer's IP address:

Once you have located the IP address, you can proceed with connecting your printer to your iLobby portal.

    

Where do I buy consumables?

You have easy access to our online store, located at goilobby.com Simply visit our website and utilize the convenient search function to find the specific product you need. Our online store is designed to make your shopping experience quick and hassle-free.

In the event that you can't find what you're looking for or have any questions, our dedicated support team is here to assist you.

 

How to I replace ink

To ensure the best performance from your ink cartridges, we kindly ask you to shake each cartridge thoroughly before installing them. This will help ensure the ink is properly mixed and ready for high-quality printing.

For detailed instructions on installing the ink cartridges, you can find helpful guidance on the right-hand side of the ink cartridge tray. Additionally, there is a step-by-step video tutorial available on the printer's screen to assist you. Here's how you can access it:

If you have any questions or need further assistance, our dedicated customer support team is always available to help. Feel free to reach out to us for any guidance or support you may need.

I just changed my ink cartridge and now I am getting an ink error, why?

It's important to use the correct type of black ink for your printer. Please take a moment to verify the type of black ink you need—whether it's gloss or matte—by checking the information displayed on the front of the ink cartridge. You can also compare it with your previous ink cartridge to ensure compatibility.

It's essential to double-check that all four cartridges are correctly installed and contain sufficient ink. The Epson printer requires all four cartridges to be properly installed and have ink in them to initiate the printing process.

Does the printer offer Bluetooth?

The Epson printer does not support Bluetooth functionality. However, you can connect your printer using either Ethernet or Wi-Fi. For a preferred and stable connection, we recommend utilizing the Ethernet option. Connecting your printer via Ethernet provides a direct and reliable link to your network as Wi-Fi connection may not be as reliable.

To connect via Ethernet, please see the “How do I connect my printer to the network via Ethernet” FAQ

To connect via Wi-Fi, please see the “How do I connect my printer to the Wi-Fi network” FAQ

 

What does the orange light mean?

If you notice a solid orange light on your printer, it indicates that the printer is currently in a paused state. This typically happens when a printing job is on hold or when there is a temporary interruption. Press the ‘pause’ button to continue with printing.

However, if you see the orange light flashing above the Status indicator, it means that there is something missing that requires your attention. This could be related to ink, paper, or the maintenance box. To quickly identify the specific issue, simply look at the top of the screen on your printer. An error message will appear, providing clear instructions on what needs to be addressed.

 

Does my badge fit into a lanyard?

The badge is not designed to fit into a lanyard. We recommend peeling off the badge and adhering it to a different surface that best suits your needs.

 

How do I connect my printer to the Wi-Fi network?

While Ethernet connection is preferred for its reliability, we understand that Wi-Fi may be more convenient for some users. If you choose to connect your printer via Wi-Fi, here are the steps to follow:

1.       Press the Menu button on your printer.

2.       Select Ok to confirm your selection.

3.       Navigate to General Settings using the arrow buttons and press Ok.

4.       Scroll down and select Wi-Fi Setup, then press Ok.

5.       Choose Router and press Ok.

6.       Scroll down using the arrow button to find Network (SSID)

7.       Press Ok.