Configuring the Returning Visitor Feature

Configuring the Returning Visitor Feature

·        This feature saves information about frequent visitors and allows them to quickly sign in.

The procedures in this article are accessed by clicking and then Configuration, then clicking the name of your configuration.


To configure the Returning visitor functionality:


1. On the Features tab, under Returning Visitors, click Configure



2. To require that badges be reissued for returning visitors after a specific period of time, set the Badge expiration period, For example, setting this value to 8 hours will prevent the badge from being reprinted until 8 hours after the last printing. If badges should be reissued for returning visitors even if they received one at their previous sign-in, set the expiration period to 0 hours: this ensures that a badge will always be printed for returning visitors.


3. Set the Personal info expiration period, that is, the time after which the personal details of visitors will be deleted from the system. Visitors returning after the expiration time will have to sign in and re-enter their information.


4. Set the Picture expiration period, that is, the time after which returning visitors will have to retake their picture.

 

5. Check Remember the last visited host to auto-assign a visitor to the same host when they return to the site and sign in using the Returning Visitor flow. To give recurring visitors the option to select a host when they sign in, disable this option.

    • Related Articles

    • Returning Visitor

      Issue 1: When typing in a returning visitor’s name or scanning their QR code, the error message “Cannot process your request at this time” appears.  Resolution time:  Maximum 5 minutes.  Assumptions:  - For WiFi iPads, you know the Wi-Fi password for ...
    • Returning Visitor Flow

      This flow allows repeat visitors to sign in more quickly. Visitor information (including details, photo, legal documents and selected host) is filled in with information collected from their previous visit, so they do not need to re-enter it. As with ...
    • Configuring Visitor Auto-Signout

      The procedures in this article are accessed by clicking  and then Configuration, then clicking the name of your configuration. On the Visitor Auto-Signout tab, determine if and how visitors are signed out by the system automatically. This feature ...
    • Setting up Visitor's Picture Feature

      This feature turns on the device's front camera to capture the visitor’s photo during sign-in.  The procedures in this article are accessed by clicking  and then Configuration, then clicking the name of your configuration. 1. On the Features tab,  ...
    • Configuring Events

      This feature allows hosts to invite guests, via email, to visit them at a specific site and at a specific time: this speeds up the sign-in process. You can configure events for either multiple guests or a single guest.  Configuring Multi-Guest Event  ...