Returning Visitor Flow

This flow allows repeat visitors to sign in more quickly. Visitor information (including details, photo, legal documents and selected host) is filled in with information collected from their previous visit, so they do not need to re-enter it. As with the standard visitor flow, visitors can modify any of the information on the final confirmation screen.

Returning visitors are prompted to enter their full name.

Note that if only a single name is entered, the system assumes it is the visitor's last name: this flow works best if visitors enter their first and last name as they did originally.

If a returning visitor was issued a badge that contains a QR code during their first visit and it is still valid, they can tap on the QR code icon next to the Please enter your full name field and scan the code on the badge. 

The system then checks for a match to the user's entry in the Visitor tab. The following logic is applied:

• If a single exact match is found, the record is displayed for selection.

• If one or more partial matches are found, the visitor is prompted for additional details, such as company name, in order to fully identify them

• if more than one exact match is found, the latest record is displayed

If no match is found, the visitor is prompted to try again or to click Sign in Manually and use the new sign-in flow .

• Related Articles

• Configuring the Returning Visitor Feature

  ·        This feature saves information about frequent visitors and allows them to quickly sign in. The procedures in this article are accessed by clicking and then Configuration, then clicking the name of your configuration. To configure the ...

• Returning Visitor

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• Pre-Registered Visitor Flow

  This flow is useful when visitors are expected on a specific day and at a specific time.   Hosts can invite visitors in advance: invited visitors receive an invitation email containing a map to the meeting location, its address and a unique QR code.  ...

• New Visitor Flow

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• Pickup/Delivery Flow

  The Pickup / Delivery flow is similar to the standard new visitor flow, but does not: collect visitor details or capture visitor photo present legal documents or print a badge (this can be changed in the portal)  Delivery visitors simply select who ...