Setting up Devices

About the Devices Page

Devices are the iPads or Windows tablets that visitors use when entering the site. You can use the Devices page of the portal to remotely monitor the connectivity status of the devices used at all your sites and to gather additional details on their network and system properties.

For environments with multiple sites and devices, click  Filters  to locate a device by site, by tag, or by status (online/offline). 

The Devices page shows the following information about each device:

- Status: Online / Offline. In order for the iLobby app to function properly, each device needs a strong internet connection (via WiFi or cellular). Connected devices show a status of Online (in green). Visitor entries made on the device are, when registration is complete, shown on the Dashboard and on the Visitor tab. If email/SMS notifications are delayed, and visitor entries are missing from the dashboard and visitor log, check the status of the tablet: it is most likely offline. 

- Last seen: the time and date when the device was last online.

- Software: the Make / Model of the device and the version of the iLobby app installed on it.

- Device Name: The device name is taken from the device settings (Settings -> General -> About -> Name). 

- The Tag you created for the device (used to distinguish between devices used at the same site (for example, "Main Entrance" or "Reception")

Note that the device can continue to operate while in offline mode, allowing visitors to sign in. Sign-ins done while the device is offline are stored on the device, and, once it comes online again, are shown in the "missing visitor" records and the logs. If an internet connection is re-established within 15 minutes, the device will send notifications to hosts about visitor sign-ins done while offline. 

Device Profile

A device's profile includes the following information:

- Device Name  is taken from the device settings (Settings -> General -> About -> Name). 

- The Make and Model of the device, the version of the iLobby app installed on it, and whether push notifications are turned on for it. 

- The Site (location) to which the device is assigned.

- The Tag associated with the device. Tags are also shown in the hosts’ notifications and under the Visitor tab in the guest’s record.

- Connection method shows the way the device is paired with the printer: this may be Wi-Fi or Bluetooth. If the connection method is Wi-Fi, enter the Printer IP - address(es) to connect the device and printer. 

• Related Articles

• Setting up Roles

  Account administrators can define roles that grant employees access to specific iLobby portal functions. There are two system built-in roles: The Account Administrator System Role provides users with the broadest permissions, including full access to ...

• Setting up Bluetooth Printing

  This guide outlines the steps required to enable Bluetooth printing in iLobby. Requirements iPad or iPad Pro (any size) Guided Access Passcode Brother QL-820NWB label printer administrative access to the iLobby portal Configuration Step 1: Enabling ...

• Setting up Guided Access

  Guided Access is a feature that lets you restrict the use of the iPad to a single app of your choice. It is part of Apple's iOS operating system on the iPad. Enabling Guided Access mode ensures that your visitors are restricted to the iLobby app, and ...

• Setting up Global Messaging

  You can use the iLobby portal to send messages to contacts in your Address Book, via the Global messaging function.  1. Click Settings, then Global Messaging. 2. Enter the Subject and Body of the message. 3. To send the message only to hosts at ...

• Setting up Visitor's Picture Feature

  This feature turns on the device's front camera to capture the visitor’s photo during sign-in.  The procedures in this article are accessed by clicking  and then Configuration, then clicking the name of your configuration. 1. On the Features tab,  ...