Primera Printer

Issue 1: Badges are not being printed with a hard-wired connection. 

R esolution time: 

Maximum 10 minutes. 

Assumptions: 

- The iPad and PTLink are on the same network and subnet. 

- You have two vacant IP addresses that can be assigned to the iPad and Printer.   

Step 1: Ensure that all cables are fully plugged in: 

Primera Printer	Power cable to wall outlet  USB to PTLink
PTLink	USB to printer  Power cable to wall outlet  Ethernet cable to Network Adapter
Network Adapter	Ethernet cable to PTLink  Power cable to wall outlet  Lightning cable to iPad
iPad	Lightning cable to Network Adapter

 

Step 2: On the side of the PTLink, locate the sticker that shows the web page information 

Take note of the “Web Portal” link in the format of ptlink-#####.local 

Step 3: On the iPad, exit the iLobby app, open the Safari app and navigate to the ptlink-#####.local portal 

Step 4: Check to see if you can see the Printer Details at the bottom of the home page 

 

If you cannot see the information, ensure that the USB cable between the Primera Printer and PTLink is properly plugged in.

Step 5: Navigate to “Wi-Fi Networks” tab and select “Configure Ethernet” on the top right corner 

Step 6: Disable DHCP mode and set a static IP for the printer 

Step 7: Exit the Safari app and open the Settings app . On the left, navigate to “Ethernet” and select the Redpark Gigabit+ network adapter 

Step 8: Select the “Manual” option and enter the same first three octets as the printer IP in Step 6:. The final octet can be anything except the same IP as the printer. Press Save and exit the Settings app. 

Example: if your printer is set so 192.168.1.100, set the iPad to 192.168.1.101 

Step 9: Log in with your credentials to the iLobby Portal through portal.goilobby.com  

Step 10: From the top right corner of the screen, navigate to Settings   -> Configuration  -> Select your site  

S tep 11: Select the Features tab and click “Configure” under Badge Printing. 

- Ensure that the connection method is set to Wi-Fi / Ethernet and input the printer IP address 

- For Primera printers, the media type should be set to “4x3 labels (color)”  

 

Press  Save once you are finished making any changes and select Save one more time after the menu closes. 

Step 12: From the top right corner of the screen, navigate to Settings -> Devices -> Select the device.  In the Device Profile page, ensure that the CONNECTION METHOD and PRINTER IP ADDRESS are configured properly 

 

Step 13: Open the iLobby app and perform a sign-in to test the print functionality 

Issue 2: Badges are smeared, misaligned, or have the wrong color.  

Resolution time: 

Maximum 5 minutes.  

Assumption: 

You are using a Primera certified ink cartridge (third party cartridges are not supported) 

Step 1: Open the top latch of the Primera printer to expose the media roll, e nsure that the glossy side is facing up.  Close the latch 

Step 2: Get a lot of soft paper towel and dampen it with cool water. It should be wet, but not dripping. 

Step 3: On the Primera printer, press the “Ink” button on the printer and remove the cartridge by pressing down latch to expose the cartridge 

 

Step 4: Place the wet paper towel on a flat surface, and run the ink cartridge across the wet paper until you see the three colors: Blue, Magenta, Yellow 

 

Step 5: Place the ink cartridge back in the printer and secure the latch. 

Step 6: On the Primera printer, press the “Ink” button again so that the cartridge goes back in place (left side of the printer).   

Issue 3: No badges are being printed.  

Resolution time varies.

Assumptions: 

- A static IP has been set for the printer  

Important things to check for: 

- A light on the PTLink’s ethernet port. 

- If your light is solid, continue to Step 1 

- If your light is flashing, continue to Step 3 

Step 1: On the iPad, exit the iLobby app, press the Settings App  . In the General tab, press ‘Shut Down’, and then slide to power off  

Step 2: Turn on the iPad by pressing the Power Button (usually located on the top left back corner of the iPad). Release the Power Button when you see the Apple logo appear  

Step 3: Try plugging the PTLink to a different switch/wall port. You can also try using a different ethernet cable  

Step 4: If the printing issue persists, please contact Support@iLobby.com for further troubleshooting steps.

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